Regional Community Operations and Special Projects Lead - Pakistan

Posted By Gulf Recruitments
Uber - Dubai - Pakistan Regional Community Operations (CommOps) Lead for Uber Rides business manages and is responsible for optimising all of our customers (i.e., partner drivers, riders) interactions across all channels for the Pakistan market. Her/His mission is to deliver an outstanding experience for every interaction we have and deliver this in the most efficient and lean way possible for all our riders and drivers. All this is done in a way that establishes trust for our community, which is of paramount importance and integral to the way our customers experience our product. The role involves leading a team of local Customer Strategy & Operations Managers, and building and encouraging strong cross-functional relationships with stakeholders across Operations, Finance, Legal, Marketing, etc. Ultimately, the CommOps Lead will be held accountable for the full suite of support health metrics (e.g., queue health, SLAs, contact volumes, support cost/financials, quality and efficiency) for her/his ...

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