ADIB - United Arab Emirates - Job Description: Role: KYC & Customer Maintenance Operations Manager Role Purpose: This role will be responsible for managing the Know your customer's updates related to customer profile and demographics for the entire ADIB customer base at portfolio level, in total 1m customers are in scope across all business segments. This is in line with the Central Bank regulation to ensure banks have the updated customer information in their systems, hence critical for ADIB to ensure effectiveness and compliance. The incumbent will be responsible to ensure ADIB is compliant to UAE Central Bank regulations with no business impact. Customer experience and satisfaction is critical to manage to avoid having any complaints and impact. Key Responsibilities: - Effective operational process management - Ensuring compliance to UAECB regulatory and ADIB internal compliance policy and process - Zero operational losses - Effective and enhanced customer experience - Delivery of agreed SLA / TAT - M...
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