CRM Executive

Posted By Gulf Recruitments
Richemont - Dubai - MAIN PURPOSE Reporting to the Head of Sales, the CRM Executive is responsible for implementing and optimizing the customer database in all Boutiques and multibrand Pos of the region MEIA. He/She is in charge of developing Client retention, loyalty and engagement strategies on all relevant client touch points. CLIENT DATABASE MANAGEMENT Ensure the implementation and optimization of the customer database Support the implementation and roll-out of CRM Clienteling tools (Sales Force, Booster 2.0) in the region in close collaboration with the Retail department and international Headquarters Implement the processes to ensure the quality and accuracy of the data collection Develop strategy to increase the data capture in all the markets Set clear objectives and monitor the results by Btq/Pos Develop reporting tools with the main insights (data capture, segmentation, data-base growth…) Build a Client Insight culture CRM & CLIENTELING PROGRAMS Define and monitor Cliente...

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