Service Transition Manager

Posted By Gulf Recruitments
FireEye, Inc. - Dubai - Job Description Job Title Service Transition Manager Description Job Description As a Service Transition Manager (STM), you will be responsible for ensuring that new customers have a fantastic first 90 days with FireEye. You'll work side-by-side with a team of top-notch security experts to lead the service initiation, optimization, and stabilization as the customer settles in for a long, happy relationship with us. You will work with significant customers in the Fortune 1000 and should be comfortable in a 24x7x365 operational environment, following existing and establishing new processes and procedures, and having a customer service and operational mindset. Responsibilities: Manage the technical on-boarding activities for new and existing MD customers Develop the technical project plan based on expectations set with the customer and information shared by the customer Coordinate on-boarding setup, technical planning, and ensure the customer is prepared to rack, stack and...

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