Wyndham Hotels and Resorts - Dubai - Wyndham Dubai Deira is now seeking a Cluster Reservations Agent to join our team in Dubai, United Arab Emirates SUMMARY The Cluster Reservation Agent will contribute to the performance of the hotel by handling all reservation requests and assisting in maximizing room revenue and occupancy. He / she will be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction. KEY RESPONSIBILITIES Processes and confirms guest room reservations made by clients Knowledgeable about all promotions in the hotel rooms and facilities Follows procedures to process all room reservations, rates, confirmations and hotel facilities Maintains established filling system for all correspondence and collates reports as required Speaks with team members and guests using clear and professional language Answers telephones using appropriate etiquette Ensures that reservation requests are answered acc...
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