Al-Futtaim - Dubai - Job Purpose: To conduct outbound calls for service reminders or repairs through dedicated 800 lines. Receive bookings to load workshops in line with production attended hours and maximize opportunity for team sales. Job holder should be able to communicate accurate information and cross sell existing service promotions and contribute to customers retention initiatives. Key Responsibilities: Execute daily target of outbound calls in order to achieve required quota of service booking. Job holder should be able to answer customer enquiries about service schedules and related items, as well as generating accurate service notifications and customer data /system updates. Attend to customer enquiries regarding car status, products, services, promotions, locations and contact details of branches. In case of technical enquiries, this needs to be referred in a timely manner to team supervisor. Courteously receiving customer concerns, and collecting relevant information in order to escala...
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