Nathan & Nathan - Sharjah - About the job Call Center Agents (Contract) Our client is an Emirati Holding Company operating shopping malls, retail, and leisure establishments in the Middle East and North Africa. Note: Applicants must be Bilingual, (ie., with fluent Arabic & English speaking capabilities). Responsibilities: Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization's service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Specifications: Contract Duration: 1 year Target Start Date: 1/12/2020 Work Locati...
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