Call Centre Team Leader

Posted By Gulf Recruitments
Kuwait City - Motivating and inspiring the team to surpass their potential. Improving the team and facilitating the communication among the members of team. Exceeding and meeting departmental objectives, including conversion targets, and lead generation. To maintain the KPI of the team. Creating sense of ownership within the employees and resolving employee issues, if any. Encouraging, supporting, and motivating actively one’s peer team. Looking constantly for development as well as continuous improvement for the entire team. Monitoring, organizing, and coaching team on a day-to-day basis. Communicating the company’s purpose, core values, vision to the front employees. Ensuring that the employees follow their schedules properly as designed. Striving for new ways continually, to increase the opportunities of sales. Handling escalated calls, complaints, questions, and queries as necessary. Facilitating cross-functional communication within employees for ...

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