Mubadala Business Management Service - Abu Dhabi - DUTIES PERFORMED Leadership, Strategy & Planning Drive initiatives that contribute to long-term operational excellence. Oversee the guest experience and ensure consistency in processes across all branches. Be involved in setting short and long-term goals for the Centre Liaise with the department managers to organize and implement quality assurance programs of all the departments, ensuring monitoring and improvement in guest care at CHSC Develop and coach team members through continuous communication, updates and constructive feedback. Take ownership of the team and the department performance. Service delivery Improve the operational systems, processes and policies in support of organizations mission – specifically, support better management reporting, information flow and management, business process and organizational planning. Ensure all KPIs are set clearly, cascaded to the team members and delivered. Ensure that adequate staff coverage is provided to achieve agreed KP...
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