Alghanim Industries - Kuwait City - Comply with staffing schedules and break allowances Provide customers with accurate information at all times Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time Create complaint tickets correctly, in adherence with policies and procedures Update the database with the most recent customer information Handle stressed, angry and confused customers in the most positive way possible Escalate cases that require intervention by Shift in Charge or Call Center Manager. Skills Must possess excellent communications skill, proven problem solving and analysis skills. A good knowledge of Electronic devices and related technology. Minimum one year of related experience in the field of (Call center, Customer care, Customer service, Telemarketing/Telesales). Need a good understanding of Productivity software (Windows OS, Spreadsheets, MS-office). Good command in English / Arabic Language. “Pref...
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