مسؤول خدمة عملاء

Kuwait Finance House - Kuwait City - To handle inbound customer calls in order to assist customers in all their enquiries or product application requests ensuring delivery of high quality service. Detailed Description Contact Center In-bound Services · Handle all calls to ensure that each call is handled with due care and attention. · Complete all product application forms and route to Follow-Up for processing in a timely manner. · Identify cross-selling opportunities and communicate to Sales Management or relevant parties as per KFH guidelines. · Complete all required sales target achievement, lead generation and incentive forms and channel to Sales Follow-Up. · Ensure service levels abide by the overall service quality standards set for business lines served by the Inbound Team. · Educate the customer on the variety of KFH products and services in order to build customer's interest in the services and products offered by KFH. · Receive and log customers' issues and complaints and forward to the Customer...

APPLY NOW
more Latest Kuwait Jobs