IT Operations Senior Engineer (IT Infrastructure) - Vodafone

As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future – then we need you to help us achieve that goal! We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our business customers. Not bad for a company you thought was just a mobile network provider, right? We’re here to prove we’re no one trick pony and our technology reach goes way further than you imagined. Read on to find out just how far....

With us you will be responsible for the managing the End-to-End Service management team activities as well as assessing the commercial impact of service interface changes. Ensure contributions to Post Incident Reviews are provided for major incidents and are fully documented within the Problem management system and that root cause and any remedial actions are identified and tracked through to completion within agreed timescales. You will need to be pro-active with a desire to operate within a service transition environment and have a good understanding of ITIL. Be the specific point of contact for IT Operations, service management in Vodafone Qatar. Work with key accounts to solve service issues & problems end to end. Work pro-actively to improve the overall customer experience. This is a business facing role so you will be working with internal business units with Vodafone Qatar (e.g. customer care, Products, networks, Billing etc.) and external partners. You will also be responsible for initiating, defining and implementing all the necessary activities, processes, reports etc. to be able to meet or exceed customer Key Performance Indicators on the service. To ensure that the level of service provided to all internal and external customers meet performance requirements, the Service Manager will maintain relationships with suppliers of technology/service and internal Product and Process Owners / Managers.

Job Details

Preferred Candidate