Fraud Monitoring and Transaction Analyst - PayTabs

Duties and Responsibilities :     

- To monitor the transnational activities of the Card holders and Merchant and identify suspicious behavior and trigger alerts.
- To mitigate the occurrence of Fraud by implementing adequate triggers
and controls in the PayTabs systems.      
- To mitigate the occurrence of Fraud by interacting/training merchants on various
alert features etc.
- Report instances to superiors and ensure adequate controls are in place.    
- Interact with the member banks to work together to identify and prevent fraud.   
- Interact with the associations to access the latest fraud control mechanisms and update the unit and put in place adequate controls.
- Refund request processing; full cycle.
- Charge back processing; full cycle
- Complete User Acceptance Tests (UAT) for new functionality testing.
- Create Merchant ID's in Cyber Source database.
- Respond to customer service email enquirers.
- Assist the development of new processes which will increase productivity.
- Any other ad hoc projects designated by your line manager or head of department.

Job Details

Preferred Candidate