Vero Cafe - Kuwait City - Ensures the delivery of excellent service by maintaining high staff morale and team spirit Motivates, leads and coaches approximately ten Colleagues Attend pre-cons and meetings as required Adheres to the budgetary guidelines established for the outlet (productivity, revenue and expenses) Trains and coaches new and existing team members Maintains a safe working environment Promotes and enhances the image of the outlet with the use of a marketing plan Assists in the preparation of the departmental budget Successfully resolves guest complaints and follows up as required Ensures the outlet maintains a first class and positive visual impact, including ambiance, cleanliness, orderliness, décor and service flow Assists with recruiting, staffing and scheduling Conducts regular Colleague feedback sessions and performance reviews Creates sales incentives to reach financial goals Skills *Complete fluency in both Arabic and English is a must! *Displays professional behavior, int...
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