MASKA Gift Wrapping - Dubai - - Job Purpose: To ensure the efficient, optimum & smooth running of the MASKA stores, overseeing employees performance & customer satisfaction. Creating & implementing the systems and standards, where needed, to ensure high quality of service delivery and optimum use of resources. - ESSENTIAL DUTIES AND RESPONSIBILITES listed below. Other duties may be assigned. Leads staff allocation and recruitment & is in charge of employee shifts planning and scheduling Manage store compensation program including bonus structures and incentives Engages with staff on weekly basis to ensure the smooth-running of stores and continuous motivation of staff Through ongoing analysis, create & implement the store staff guidelines Maximize the use of the VEND POS system and manage any troubleshooting Analyze store performance and create systems, procedures and/or guidelines to improve productivity, service delivery and customer satisfaction Engage with customers when needed to respond to spe...
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