Inchcape Shipping Services - Kuwait City - Reporting to the Supervisor, the main role will be provide customer queries and process job job files for the department. Customer Service excellence : Identify, understand and meet customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future Effective coordination: Coordinate effectively with Surveyors, Clients, Principals with a view to ensure all documents are available within requires time resulting in timely submission of Survey reports. Job holder will work effectively and cooperatively with other teams and peers in order to ensure smooth operation of the department. Maintaining Files: File all correspondence, agreements and invoices of the job neatly and orderly for record purposes and future references. Reporting: Generate ...
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