Standard Chartered Bank - Dubai - Experience/Knowledge Required: Must have minimum of 5 years work experience in Trade Operations and Channels management (CDCS certification preferred) Must hold a valid Degree from a recognized university Computer literate with the ability to learn customer service software applications Effective interpersonal and communication skills Good questioning, Analytical and problem solving skills Able to recognize basic styles of customer behaviour and how to adapt each style to create positive 'chemistry' Able to identify and manage both transactional and operational risks Ability to work under pressure Advanced level product/processes knowledge Sound Corporate banking operations experience including channels an advantage Skills/Behaviour Standards: Maintain a professional SCB image through all interactions with clients Encourage and foster a congenial working environment where staff at all levels seek achievement through teamwork and operational efficiency. Behaviour Livin...
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