St. Regis Saadiyat Island Resort - Abu Dhabi - To be an ambassador of the Front Office and the hotel, in and outside the work place To provide a personal service to all the guests, fully aware and following the hotel standards and procedures To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service. To personally greet and accompany the guests rather than pointing out directions To ensure that the privacy of the guests and the confidentiality of the information is respected To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility To properly use the supplies, equipment and to ask for requisitions accordingly To manage any guest complaint in a professional manner, by owning it, resolving it to the guest's satisfaction and recording it To call the supervisor or manager for advice in serious cases or if an approval is required To ensure a proper use of the telephone etiquette as...
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