Abu Dhabi - Primary contact and advisor for clients on all service related matters Maintain strategic understanding of Client’s operating model and their change requirements Sets mutually agreed service standards to determine core and bespoke needs Ensures business delivers to committed services – monitoring against agreed SLA Helps navigate the firm on behalf of the Client Proactive management to identify trends, issues and opportunities to improve service levels Manages a governance process of service disciplines Conduct regular service reviews Gathers intelligence on the client and disseminates internally Oversee performance against agreed client expectations Provide input to design of new client solutions Key skills and experiences Strong client management skills and experience in dealing with partners internally. Experience in dealing with complex, demanding client organizations and an ability to develop strong client relationships. Proven experience in delivering on commitment...
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