Standard Chartered Bank - Dubai - 1. Process Trade Services transactions strictly as per Department Operating Instructions / Trade Policy / PPGs and other internal policies of the Bank (wherever applicable). 2. Liase with Customer Service Centre and resolve queries/problems of Customers in a cordial manner. 3. Maintain and update all records related to Trade Services/ document Preparation services 4. Deliver products within the set time frame and as per SLA. 5. Conduct investigation to rectify errors or to establish/clarify facts. 6. Prepare/collect information/statistical data for internal and external relationship. 7. Deal with customers/counterparts in other banks to respond to routine queries or problems. 8. Correspond with customers and other internal/external contacts on matters of routine nature. 9. Identify risks in day to day operations and bring it to the attention of the management. 10. Ensure that all charges are recovered while processing transactions. 11. Provide technical guidance to customers ...
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