ADCB Abu Dhabi Commercial Bank - Abu Dhabi - JOB PURPOSE: To manage the solution delivery team in the end to end implementation of value added cash management products to Wholesale Banking customers in order to ensure successful product implementation in line with agreed service standards and achievement of agreed customer service metrics ACCOUNTABILITIES Product Implementation Complete user acceptance testing, perform issue resolution and carry out post implementation feedback in order to ensure effective product implementation within agreed turnaround times Act as the single point of contact on all customer communication related to product information and ensure all documentation (i.e. set up forms/agreements) are accurate and in place in order to ensure successful and timely implementation Initiate back office set up for Internet Banking and provide product support for all target customers and relationship management teams in order to ensure successful and timely implementation for each won deal Customer Support ...
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