Al Ahmadi, Kuwait - To manage and ensure delivery of all Visitor Services at the Museum excluding educational visits. This includes the management of the customer interface; ensuring a high profile day-to-day running of the Museum, and provision of a consistent strong link with customers, guaranteeing appropriate and responsive reaction to address any and all client concerns. 2. To deliver a well-defined, structured Visitor Services Plan in line with all statutory and Service Level Agreement delivery requirements for the Museum. 3. To ensure the highest standards of customer care are set and implemented by staff in customer facing roles. 4. To perform in a duty management role as part of a management rota ensuring to cover seven days a week. 5. To help promote a safe working environment & ensuring that all direct reports are fully aware of their Health, Safety and Environmental responsibilities. 6. To actively participate in departmental meetings and proactively considering improvements to service de...
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