Kuwait City - MAIN PURPOSE OF JOB To manage, motivate, inspire and develop the Visitor Services team and staff to ensure the efficient, effective and professional management of all resources. To manage and ensure delivery of all Visitor Services at the Museum excluding educational visits. This includes the management of the customer interface; ensuring a high profile day-to-day running of the Museum, and provision of a consistent strong link with customers, guaranteeing appropriate and responsive reaction to address any and all client concerns. JOB OBJECTIVES 1. To ensure public and staff compliance with the Health, Safety & Environmental Policies and to be instrumental in implementing improvements to established ways of working. 2. To deliver a well-defined, structured Visitor Services Plan in line with all statutory and Service Level Agreement delivery requirements for the Museum. 3. To manage and direct the Visitor Services team operating the Museum in accordance both with the terms of t...
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