Alghanim Industries - Kuwait City - Provide service to customers and answer their questions and inquiries via phones. Agent should determine problems in queries. Check lines, classify the issues of the customers, give regular feedback on the effectiveness of strategies of the interaction center department Simplify the complex information to control the opportunities of business, by making people interested in the services and products offered by the company. Update the database with the possible changes and the customers' status. Cope with stressed, angry and confused customers or callers. Agent must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds. Know how to communicate on the telephone with people according to the type of behavior that they have. Know how to use the corresponding etiquette on the telephone in order to satisfy and please customers. Apply the methods of creating a positive rapport with callers or customers over the phone and the proper actions to contr...
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