Kuwait City - 1. To greet guests on arrival and at all times in a warm, welcoming, professional and friendly manner. 2. To carry out our Customer Relations policy. 3. To communicate our services and facilities to guests as required. 4. To deal with any customer complaints in a professional manner and to notify management of these. 5. To ensure that the guests needs and requirements are met. 6. To ensure a high standard of personal hygiene and grooming. 7. To wear the relevant uniform as directed by management at all times. 8. To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and other persons on the premises. 9. To attend fire drills. 10. To observe all safety procedures and rules. 11. To take all reservations and ensure that all changes are correctly posted to bills. 12. To answer the switchboard in a warm and friendly manner and to take messages as required. 13. To become familiar with all other procedures for reception which the...
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