Kuwait - As an operations Manager, you will be responsible to run an efficient operation and delivery of soft services consisting of housekeeping, pest controlling, waste management and car parking management. You will ensure that all the term lease are respected on the floor, implementation of the investment agreement and fit out programs are respected by each investors. You will also monitor and ensure that the customer experience is delivered in line with the positioning of the mall and customer satisfaction is achieved. You will oversee security of the mall at all times and ensure investor retention program is implemented in line with the malls business objectives and that tenant satisfaction is achieved. Job description is provided below: Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owner's asset. Establish SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing sof...
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