Abu Dhabi Commercial Bank - Abu Dhabi - To provide exquisite service to internal and external customers, to develop new products and run product salience drive. ACCOUNTABILITIES Service To Customers Respond swiftly to customer complaints escalated by Interact and Contact Centre that requires product inputs, feedback and clarifications. To WBG RMs Engagement and need assessment Franchise Management-Dealers, Developers etc. To Retail Channels Engagement and need assessment Training - Content & Knowledge Management Product Salience Scan the Market for specific events and activities with which the product can be associated and run an appropriate product salience drive Work with marketing on Salience Initiatives Work on Digitization with innovation Team initiates that are relevant and appropriate to market and adds value to business, proposition, and customer experience. Constant touch with industry associations - properties, auto, food, electronics, adventure, recreation fair etc. and map product (b...
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