Call Center Team Leader

Posted By Gulf Recruitments
Kuwait City -  Increase the level of sales and business mix direct from individual clients;  Maintain an accurate and current database;  Identify and develop sources of potential clients;  Effectively communicate with clients via telephone, face-to-face and written communication;  Develop and maintain relationships which benefit client;  Overcome client resistance/objections to products;  Advise Sales and Marketing Director of client feedback/ comments relating to product content and pricing as well as companies performance;  Effectively employ sales skills to confirm profitable enquiries;  Take accurate enquiry details from client;  Maintain an effective tracking system for enquiries to confirmation or release stage;  Evaluate and grade enquiries for profitability/suitability;  Effectively communicate function details and client requirements to operations;  Effectively manage Group of customer service representatives and receptionists to ensure optimum profitability of oper...

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