Ras al-Khaimah - IMPORTANT: ARABIC ONLY! Work Location: Ras Al Khaimah (UAE) Work Timings: Sunday - Thursday (7:30 am to 3:00 pm) Friday & Saturday is Off Role: IT Call Center Help Desk Specialist Duties & Responsibilities: 1. Provide guidance for IT Technical Support to associates by answering phone call, addressing tickets, and answering emails, creating tickets and escalating appropriately. 2. Research questions using available information resources. 3. Ask questions to determine nature of problem. 4. Gain feedback from customers about computer usage. 5. Advise user on appropriate action. 6. Follow standard help desk procedures. 7. Log all help desk interactions. 8. Administer Help desk software. 9. Redirect problems to correct resource. 10. Identify and escalate situations requiring urgent attention. 11. Track and route problems and requests and document resolutions. 12. Prepare activity reports. 13. Inform management of recurring problems. 14. Stay current with system Infor...
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