Kuwait - Job Summary To provide Tier II day-to-day support and maintenance for hardware, software, communications and peripherals for business applications Key Accountabilities • Resolving all incidents/problems and requests escalated from the Customer Service Desk relating to local and remote computer equipment • Assisting end-users with standard application education and answer technical “how-to” application questions • Assisting with and implementing standard configurations for computers, peripherals and printers • Escalating all unresolved calls to the corporate systems analysts in a timely manner and follow up for resolution • Ensuring compliance with provisions of Service Level Agreements • Documenting new procedures, technical notes and other technical information • Serving as project member and/or project leader for various projects relating to client systems as needed • Providing system support for site users as well as remote/store systems users Skills Education: Degree in Comput...
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