Kuwait - Accountable for: Local & remote support of regional offices assigned for all first line of Technical support services for the environment Ensuring the delivery of the right solutions at the right time to the users. Documents any identified application defects and enhancement requests - liaising with external support groups on problem resolutions Registered IT assets for inventory purpose and yearly Software audit by Microsoft Audit and compliance Key Roles: Provide Administration and Internal support of the group's assets like PCs, printers, servers, and related IT Assets & equipment Acts as a 1st line support calls for applications & systems troubleshooting and or execution of pre-established workarounds Resolve technical problems with LAN Networks, WAN Networks (WAN) Respond to queries from users, runs diagnostic programs, isolates problems, and determines and implements solution within the defined frameworks. Perform daily systems health check of...
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