Kuwait - Our client, one of the most progressive banks in Kuwait is hiring for Head of Customer Experience for the development of solutions aimed at ultimately creating a unique yet simple experience for customers. ROLE Manage Customer Experience team on a daily basis Lead the development of a comprehensive CRM system across channels to gather customer information and ultimately improve customer experience Align and ensure consistency in customer journeys across channels Lead research and observations of customer behavior across channels Assess migration patterns between channels and platforms RESPONSIBILITIES Deployment of consistent customer journeys across channels Vendor management (especially for CRM) Design of customer retention and loyalty program Design of detailed roadmap for CRM system deployment Coordination of CRM system implementation Only shortlisted candidates will be contacted. For more details kindly contact Damion Cubitt at or email at Job Details Ref.: J...
APPLY NOW
more
Latest Kuwait Jobs
