Dubai - Key Responsibilities: Install, relocate and/or upgrade PC hard/software, peripherals, and other devices to satisfy business and/or end-user requirements Provide 1st and 2nd level support to the Help Desk, and remote Site Administrators, for PC and software related issues. Be the primary contact for local IT related issues and work with level 3 and 4 system administrators to escalate problems that cannot be solved at Level 2. Minimize equipment failures through proper design/setup of standardized desktop systems and processes Work with the Wintel Team Lead to determine strategic direction for the desktop environment, including the evaluation and testing of new technologies Develop work procedures, Standard Operating Procedures, and end-user technical documentation relating to the desktop environment Maintain computer cabinets, storage rooms, and PC inventory Maintain printers, network switches and other IT equipment at the site. Ensure effective communication between de...
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