Al Futtaim Recruitment - Qatar - - Monitor and improve the shopping experience for the customer all around the store by: - Acting as the customers advocate in the management team. - Use customers' feedback as a tool for improvements. - Drive the change process by addressing the department of the root cause of a service problem. - Take the ownership of driving service priorities. - Ensure that Parking is customer friendly and manage high volume when necessary. - Determining and implementing the Customer Service Policy throughout the store. - Tools/source of information to monitor: - Constructive approach to customer complaints and returns. - Compile, track and follow up of 10 most frequently asked customer questions all around the store. - Compile, track and work with customer comments (suggestion boxes, call centre, emails, letters, verbal in the store). - Conduct and analyse customer interviews (CSI or equivalent method). - Work with IKEA Brand Capital PMA study or Visitor study and the Regional Marketing...
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