Doha, Qatar - Department: As a Social Media Lead Agent you will be delivering five-star Customer Service to Qatar Airways customers through Social Media platforms (such as Facebook, Twitter, Instagram, blogs, etc.). You will be responsible to monitor social media posts directed at (or about) Qatar Airways from customers or the general public by using a bespoke Social Media Customer Care platform. Your main accountabilities will be to review posts and discussions, identify consumer intent to then directly respond, refer or escalate posts/communications to other internal business units. Person: To be successful in this role you will have a minimum of 3 years job-related experience and at least 3 years professional work experience in a customer service related role. Experience in an airline industry and reservation system is preffered. You will have excellent knowledge of written English and Arabic language. Skills : Job Details Ref.: JB3324253 Job Location: Doha, Qatar Company Industry...
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