Doha, Qatar - About Your Job: In this role you will supervise a team of contact centre agents act as the first escalation point for complaints, Monitoring standards and ensuring that the contact centre service meets the highest standards of customer service with QR employees in Doha regarding their HR quires. You will be responsible to supervise the day to day activities for a team of HR Contact Centre agents, the role will be hands on through knowledge of HR policies related to Joining processes, Staff Travel entitlement, Banking requirements, Housing and Facilities, Insurance and Education, Leave entitlements, Remuneration and Benefits. Responsible to ensure complaints and request for information and assistance are responded to within set time lines within area of responsibilities. Ensure calls are answered efficiently and in a timely manner according to Qatar Airways standard. Monitor agents calls on regular basis to review performance and assess area of development. Ensure KPI delivery and oper...
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