Doha, Qatar - To handle all customer queries/requests for the full range of products and services offered by ensuring quality customer service in line with IBQ's quality standards are provided. Policies and Procedures: Follow all relevant departmental and bank-wide policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner while delivering a high quality and cost effective service to customers. Performance and Sales Targets Ensure the assigned productivity and quality targets including, but not limited to, first call completion rate, talk/wrap time, calls transferred, calls abandoned, etc are achieved. Ensure sales targets (i.e. referrals) for packages, credit cards, personal loans, vehicle loans, and mortgages are achieved. Customer Service Respond to all customer requests regarding products and services offered and refer complex requests to Team Leader for action. Provide online services e.g. card activations, card ...
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