Kuwait City - Support and provide superior service via phones, e-mails, chat and faxes as a receiver and caller Use questioning and listening skills that support effective telephone communication. Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Understand the impact of attitude in handling calls professionally Effectively deal with job stress, angry callers, and upset customers Minimizing customers' and Alghanim Electronic escalated complaints through providing professional service & support for individual and B2B customers Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints Use the most appropriate way to communicate with different behaviour types on the telephone. Apply the elements of building positive rapport with different types of customers over the phone. Apply the proper telephone etiquette ...
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