Kuwait - Role Objective: To independently manage Luxury Brand ServiceCenter operations to ensure high quality service to customers, achievement ofexpected service revenues and enhancing customer retention. Major Duties &Responsibilities:- Assist Senior Management in formulating long term strategyand business plans for Service department to retain and enhance the customerretention without compromising on the profitability and service standards ofthe Service Department. Improve revenue generation by ensuring customersatisfaction and retention by providing high quality professional service tocustomers in line with Manufacturer's standards Conduct regular random checkson all phases of service operations to compliance on all stages of the servicecycle Analyze and track performance of productive and non-productive personnelemployed in the operations by means of control sheets and reports generated byAccounts and customer feedback data received from other sources on a regularbasis Drive performance im...
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