Customer Service Advisor - Q3 Smart

Posted By Gulf Recruitments
Doha, Qatar - Summary Responsible for delivering excellent customer service by acting as telephonic point of customer contact for pre and aftersales service and providing customer information, complaint handling and queries. Required to book appointments for technical installers and coordinate with customers. Responsible for facilitating pre-registration of SIM cards and activation with provider and supplier. Perform general administrative functions, maintaining customer database. This position has scope for growth. Handling customer queries Managing multiple tasks Administration and organization Liaising with customer and installation team Process Tele-sales orders Process activation with supplier Process activation with SIM provider Provide basic technical support Maintain, build and update mailing databases Coordinate and schedule installation team Apply 'Passion for Customers' value at all times Skills Computer literate Professional and ...

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