Kuwait City - Objective: To perform the day-to-day Installation and carry all technical configurations required in the customer sites, and make sure that the installation are completed in professional way and meet to Company and ISO 9001 Operation and Maintenance Standard. Responsibilities: Have strong technical problem determination ability to support and debug Company products line. Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams. Respond to and resolve IP network issues within the timeframe of severity level agreements. Support all aspects of the network management process assuring requests and problems are delivered as required. Participate in or may lead problem resolution and cause analysis. Communicate to customers, resolution and root cause resulting from the outage or service interruption. Perform most effective approach to restore, recover, or alter configuration...
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