Sales Assistants

Our client, a renowned luxury brand in fashion, is currently seeking to recruit a Sales Assistants-( 4 Nos.) . You will be directly reporting to the Department Manager
This position will be based in Qatar
Job Summary/Purposes
The Store Sales Assistant represents the Company towards the customer. He/she is a sales professional in the luxury goods sector and puts his/her professionalism at the service of the corporate image and of the customer’s satisfaction and loyalty. He/she collaborates in achieving the quantitative and qualitative objectives for both the Department and the Store.
Responsibilities
• Is versatile, is at the service of a constantly operating Store in order to get the maximum customer satisfaction.
• Is aligned to the style and qualitative standards of the Brand throughout the sales and after-sales process.
• Collaborates with others colleagues, contributing to create a good store atmosphere and is focused on achieving a good performance.
Sale
• Is constantly up-to-date regarding fashion trends, knows and monitors competition.
• Manages sales and optimizes each step of the sales process:
- Welcomes and recognizes regular customers
- Knows the customer’s needs, both expressed and hidden
- Presents and adds value to the product range
- Describes, recommends and contextualizes the product offer.
- Checks customer requirements while the product is being tried and responds to any further requests
- Promotes complementary, additional or differential sales
- Ensures customer loyalty by collecting the customer’s information and entering it into the DB
- Accompanies the customer to the cash counter, prepares the packaging and, if necessary, manages the payment.
- Thanks the customer, accompanies the customer to the exit, says goodbye and replaces the item sold.
• Participates in department meetings and Store Sales meetings.
Customer management and CRM
• Ensures that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.
• Deals with complaints, with the support of a manager, if necessary.
• Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product.
• Conveys all information collected about customers to the management.
• Follow-up of customer requests.
Product
• Takes part in all in-store product presentations (of all product categories).
• Has an in-depth knowledge of all the products in the assigned Product range and is always up-to-date on the whole Product range in the Store.
• Ensures the correct management (cleaning, care, replacement, etc.) of the products in the sector he/she is responsible for.
Visual
• Maintains product display in his/her department and points out any necessary correction to increase sales.
Stockroom
• Knows available products in stock in order to maximize sales.
• Participates proactively in the year-end, sector and rotational stock take process by product category.
Thefts/losses
• Keeps the assigned position in order to prevent thefts, cooperating with his/her colleagues if he/she needs to leave it.
• Promptly informs his/her direct supervisor of any loss.

Job Details

Preferred Candidate

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