Panalpina - Doha, Qatar - Req ID: 75646 - Posted 03/29/2015 - Energy Solutions Management (ES-1) Job Function: Cross-Product Functions Full-Time/Part-Time: Full-time Contract Type: Permanent Job Level: Professional Responsibilities The purpose of this position is to manage, co-ordinate and deliver Customer Service to assigned customer in order to ensure customer satisfaction and top customer service quality in line with internal & external SOP & KPI. Qualifications Understands and ensures adherence to Panalpina Quality Policies, Standards and Guidelines (according to ISO 9001, ISO 14001 and ISO 18001 certification) and ensures compliance to processes and procedures set in Panalpina IMS. Ensures strict adherence to Panalpina Code of Conduct. Plans, allocates resources and monitors the daily operation, always benchmarking the performance against established SOP & KPI. Ensures seamless service delivery by leading the communication and co-operation amongst internal stakeholders and operation...
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