Etihad Airways - Abu Dhabi - Synopsis To manage both œdirect accounts and œgroups, optimising all guest interactions and opportunities to convert into sales outcomes and maximise revenues. To oversee the efficient handling of all telephone enquiries, maintain excellent sales results and customer service whilst ensuring correct implementation of EY policies and procedures. Accountabilities Handle direct bookings from Government, Corporates, embassies, sports clubs and travel trade bookings, identifying and pursuing all potential opportunities to exceed the station Groups revenue targets. Demonstrate a thorough knowledge of the Sabre Reservation system. Handle groups enquiries; turning around new quotes within 24 hours and aiming to convert at least 20% into bookings by being pro-active and meeting customer and company requirements wherever possible as per the Groups materialization target. Take ownership of existing group bookings and calendar for all applicable deadlines. Complete pre-flight checks for gro...
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