People Dynamics is a search firm that has been engaged to help our client identify a Service Desk Analyst to join their team . Our client is one of the leading IT service based company.
I am writing to check if you would be interested to pursue this opportunity. Some of the role related details are given below for your easy reference.
Position: Service Desk Analyst
Parent Company :- PPL Dynamics , Qatar (Part of I Horizons , Group)
End Client: Leading IT service based company
Location: Doha , Qatar
Experience : 5+ Years
Contract: 1 Year
Salary: Attractive salary .
1 Job Purpose
The primary responsibility of the Service Desk Analyst is to
Ensure full availability of Service Desk telephone and email support during shift.
Provide telephone and email support for clients and users.
Pro-actively monitor support mailboxes and log in the system.
Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
Create, document, and review work instructions to help deal with similar incidents and requests.
Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum.
Support Work Place Services in providing desk side support to resolve users’ issues.
As a result, members of the Service Desk team must have excellent verbal and written communication skills and troubleshooting skills as well as thorough knowledge of all clients products, services, tools, and Service Management processes
2 Knowledge, Skills & Experience
3 Post-secondary education in IT or related field
4 Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, CCNA and CCNP)
5 Experience with BES and Blackberry support.
6 At least 1 year support of Cisco IPT systems.
7 Trouble shooting and problem analysis skills.
8 ITIL v3 foundation (Training will be provided.)
9 Experience with HP Service Manager is a plus.
10 Operational experience in maintaining complex IT environments.
Excellent English written and verbal communication skills. Knowledge of Arabic is a plus.
|Job Location:||Doha, Qatar|
|Company Industry:||Human Resources|
|Monthly Salary:||US $9,000|
|Career Level:||Mid Career|
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