To develop direct retail strategy in line with AXA Gulf business plan. Lead team to increase share in the local market through retaining our customers and targeting significant potential customers.
• Lead and manage team associated with this channel of business.
• Identify new sources of business/distribution channels and develop relations in order to actively sell retail products.
• Manage and monitor direct retail growth and profitability of direct retail sales channel.
• Differentiate between good and poor risks and ensure knowledge base increases through the comprehension of underwriting standards.
• Create and execute business plans to drive sales and growth. Identify target segments and create campaigns.
• Generate and analyze internal reports for planning and monitoring purposes both for direct reports and portfolio.
• Take responsibility for the corporate image and environment of customer service center(s) (look and feel).
• Maintain competitor edge by being aware of local competition and take forward initiatives based on this information.
• Work in conjunction with Operational Excellence in terms of ‘Voice of the Customer’ and process improvement initiatives.
|Job Location:||Manama, Bahrain|
|Job Role:||Customer Service and Call Center|
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